"Your license is missing. Please contact the vendor for more information."

Symptoms & Causes

When you try to start SONbuddy, you may receive this error message or You run SONbuddy from your device and after SONbuddy finish configuring, you may receive this error message.After you click OK, the SONbuddy application closes. This behavior can occur when the license.dat file in the Green Packet root directory is not found.

Warning: If you need to uninstall the SONbuddy software, please do not manually remove the files under the installation directory so you can still reuse these files in the future.

Solution: Reinstall License (Gold/ Lite License)

1. Restart SONbuddy.
2. When prompted to input the product serial number, enter the 32 character serial number provided to you together with the SONbuddy installation package.
3. Click OK to reinstall license.

Note: If you are using an evaluation license, you will not be able to reinstall license. In this case, please click Here to contact us.